Privacy Policy

1. Who We Are

This Privacy Policy applies to Tanmiyat Al-Ula for Operations & Maintenance Company (“we”, “us”, “our”), registered in the Kingdom of Saudi Arabia with VAT number 311035667800003.

We provide home maintenance, subscription-based property services, and related works to residential and commercial clients in Riyadh. This policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website (tanmiyat-ula.com), or contact us via WhatsApp, email, or our client portal.

2. What Information We Collect

We collect information you provide directly to us and information generated through your use of our services.

Identity & contact: Full name, phone number, email address, property address and location details, property type and size, National ID or Iqama number (where required for contract purposes), and VAT registration number for commercial clients.

Service & operational: Work order history, service requests and job descriptions, photos taken during inspections (with your knowledge), technician visit logs and service reports, subscription plan details and billing history, and communications via WhatsApp, email, or our client portal.

Technical (website): IP address, browser type, device information, pages visited, time spent on our website, and form submissions.

3. How We Use Your Information

• To deliver, schedule, and manage maintenance services at your property
• To create and manage your subscription plan and associated work orders
• To send service reminders, PPM visit notifications, and job updates
• To generate VAT-compliant invoices through Zoho Books
• To log and track work orders in our maintenance management system
• To respond to your enquiries, complaints, and service requests
• To comply with Saudi Arabian legal and regulatory requirements
• To improve our services based on aggregated, anonymised feedback

We do not use your information for automated decision-making or profiling for marketing purposes without your explicit consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service delivery: Our technicians have access to your name, property address, and work order details as necessary to perform their work
• Software platforms: We use GoHighLevel (CRM), our maintenance management system, and Zoho Books (accounting) — all bound by their own privacy policies
• Legal compliance: We may disclose information where required by Saudi Arabian law, court order, or government authority
• Business transfers: Your data may be transferred in the event of a merger or acquisition, with appropriate notice to you

5. Photos Taken During Visits

Our technicians take photographs during every PPM visit as part of the inspection report. Photos are taken of your property's systems and fixtures (AC units, electrical panels, plumbing, etc.) — not of personal belongings, people, or private spaces.

Photos are stored securely and shared with you as part of your service report. They are retained for the duration of your subscription and up to 2 years after for warranty and dispute purposes.

6. Data Retention

• Active subscriber data: Retained for the duration of your subscription
• Billing and invoice records: Retained for 7 years in compliance with Saudi tax regulations
• Work order and visit history: Retained for 3 years after the last service date
• Enquiry and lead data: Retained for 12 months if no contract is signed
• Website visitor data: Retained for up to 12 months

7. Your Rights

Under Saudi Arabian data protection principles and the Personal Data Protection Law (PDPL), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for non-essential communications at any time
• Lodge a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA)

To exercise any of these rights, contact us at Sales@tanmiyat-ula.com.sa or WhatsApp +966 56 121 3606.

8. Security

We take reasonable technical and organisational measures to protect your personal information including password-protected systems, access controls, and encrypted communication channels.

No method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “last updated” date and notify you via WhatsApp or email where changes are significant. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us